We Give you Genuine 60-Day Customer SATISFACTION GUARANTEES.

We offer a genuine 60-day customer satisfaction guarantee for all new water ionizers sent to the USA and Canada. Watch out for the customer satisfaction guarantees you are offered by other water ionizer companies. Most of our competetors charge you their re-stocking fees if you return your water ionizer during your 60-day trial period. We go above and beyond to help our customers by offering you a true free trial period. You will not have to pay that re-stocking fee if you order from us. We are so confident that you will love your water ionizer that we will pay that re-stocking fee for you if you should not be satisfied. We do ask you [simply out of courtesy and concern for us] to please get your questions answered and to do your best to make the right choice for you prior to ordering. If you're not sure which water ionizer to buy, please give us a call and we'll help you find the right water ionizer for you. Note: Refurbished, like-new water ionizers do not come with a free trial period, but do come with full manufacturer waranties.

*In the event you are buying your water ionizer from an MLM company the rules are a bit different: The Enagic, Athena and Delphi water ionizers will be repaired or replaced for free if defective, but you do not have a free satisfaction guarantee with IonWays or Enagic. However you may return it within 14 days, and receive a refund, less a 10% restocking fee for the Athena or the Delphi, or an $800.00 restocking fee for the Enagic.

Return Policy

Before returning any of our merchandise you must first contact us and get an authorization code and instructions for how and where to ship. To be eligible for a refund, your ionizer must be returned in "as new" condition and in its original packing. "As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc. If an item is damaged when you receive it, it is your responsibility to let us know that immediately. Please call us 1-888-MY-ALKALINE for return or exchange authorization and instructions.

Please note: No return can be accepted without our prior authorization.

Shipping Policy

We ship our products worldwide!

Free Shipping on Water Ionizers and everything that you order with your water ionizer order!

Shipping fees on all orders that don't include a water ionizer: Most of our Other Products will be charged at a flat rate of $10.50 [US]. The shipping charged on heavier items, such as the whole-house filtration system, the large cookware sets and reverse-osmosis-remineralizer system is higher due to the extreme weight and sizes of these packages. In all cases we try to keep your shipping as low as possible, and everything you purchase in the same order as a water ionizer will be shipped for no extra fees. Note: portable water ionizers [non-electric] are considered "Other Products".

International [Outside of USA & Canada] Orders and Shipping:

If you are an international customer, your water ionizer [and everything you order with your water ionizer] is shipped to you for free! You don't have the free trial, but your product is guaranteed to be free of defect when it arrives to you, and it is covered by manufacturer warranties. If your product arrives with a defect it will be replaced free of charge. All other future issues with your product are handled according to the warranty for that item. Anyone living outside of the US & Canada is responsible for shipping costs in the event of any future warranty issues.

Outside of the USA, if you order "Other Products" without also purchasing a water ionizer you will be initially charged the normal shipping [i.e., $10.50 US flat rate], but we may have to add additional shipping charges. We try to honor the $10.50 flat rate, but if we have to charge you an additional amount, we will contact you first and get your authorization.

Warranties

All of our products are guaranteed to be free of defects. Products are examined before being shipped to you, but in the event  your product arrives with a defect it will be replaced free of charge. In addition, our companies offer 5-Year, 10-Year, or Lifetime waranties on their ionizers. For specific information about warranties, please see the details page for the each unit. When you receive your water ionizer, it is your responsibility to read the manual and operate the water ionizer within the guidelines set for proper care. Please fill out the warranty card and send it in to the manufacturer [warehouse] to activate your warranty.

Privacy Policy

Our assurance to you is that we will never use your personal information, such as name, email address, or any other information for any reason other than to help you, communicate with you, give you a quote or answer your questions. Our form is SSL secure and your information will be kept confidential and never be given to anyone else for any reason.

We can be reached via e-mail at: support@alkaline-water-plus.info, by phone 1-888-MY-ALKALINE or through our Contact Form.

Reviews and Forum Postings

If you leave a review, please be patient. The reviews that are written by you do not automatically appear on the page. They have to go through an authentication process. If they are spam, they will not be allowed. If they are authentic, they will appear within an average of 3 days. Sorry for the inconvenience, but due to the way things are in our society today, we just can't allow automatic instant postings. If you wish to ensure the fastest posting of your product review, you can email us alerting us that you've posted a review: support@alkaline-water-plus.info .

All forum postings need to be submitted by email. Send your testamonials to support@alkaline-water-plus.info. After being innundated with hundreds of attempted porn postings, we just learned that the forums must be manually managed. Sorry fo the inconvenience.