Policies

Genuine 60-Day Customer SATISFACTION GUARANTEES:

We offer a genuine 60-day customer satisfaction guarantee for all new water ionizers sent to customers in the USA. Read More...

110% Best Price Insurance:

Here at Alkaline Water Plus we have the most fair pricing around. We do our best to offer you the lowest price possible. We even guarantee it...and now we insure it. Read More...

Shipping Policy:

Free Shipping Worldwide [on your Water Ionizer order]! Read more [for international shipping]...

Free Shipping on Entire Order [Which Includes a Water Ionizer] If you place other orders along with your water ionizer order [or within 30 days of it].

Most of our Other Products will be charged at a flat rate of $10.50 [US] if your order doesn't include a water ionizer. One exception is that heavier items, such as the large cookware sets and reverse-osmosis-remineralizer system are charged a higher rate of shipping due to the extreme weight and sizes of these packages. In all cases we try to keep your shipping as low as possible, and everything you purchase in the same order as a water ionizer will have the shipping fees waived. Note: portable water ionizers [non-electric] are considered "Other Products".

International [Outside of USA] Orders and Shipping:

If you are an international customer, any purchase over $100.00 must be shipped to the address that is on file at your credit card company or PayPal [whichever payment type you use]. We use what's called an Address Verification System to verify big-item orders. Read more about international orders...

Returns of Undamaged Items:

Shipping costs both ways are the responsibility of the purchaser, regardless of where you live, in the event of returns of undamaged items. Also, when returning undamaged items, the customer is responsible for waived shipping costs, taxes, customs, if any, unless they can be reversed or retrieved.

Return Policy:

Before returning any of our merchandise you must first contact us and get an authorization code and instructions for how and where to ship. The trial period, or 60-Day Satisfaction Guarantee, mentioned throughout this website refers to water ionizers only. All other product sales are final. Other Products, such as filters, portable ionizers and accessories, are usually not returnable if used. They are warranted against defects however if the defect is discovered within 90 days of purchase. Read more about returns...

Warranties & Guarantees

All of our products are guaranteed to be free of defects. Products are examined before being shipped to you, but in the event your product arrives with a defect it will be replaced free of charge. In addition, our companies offer up to Lifetime warranties on their ionizers. For specific information about warranties, please see the details page for the each unit. When you receive your water ionizer, it is your responsibility to read the manual and operate the water ionizer within the guidelines set for proper care. For water ionizers, once your trial period is over, please fill out the warranty card and send it in to the manufacturer [warehouse] to activate your warranty.

Privacy Policy

Our assurance to you is that we will never use your personal information, such as name, email address, or any other information for any reason other than to help you, communicate with you, give you a quote or answer your questions. Our form is SSL secure and your information will be kept confidential and never be given to anyone else for any reason. We can be reached in many ways, but here are the most common: Email support@alkaline-water-plus.info, Toll-Free 1-888-MY-ALKALINE [1-888-692-5525].

Pay Plans

If you have requested a payment plan, you agree that you are responsible for paying the full amount due and will ensure that Alkaline Water Plus is provided with correct and up-to-date credit card information, so we will be able to collect the money owed until the full amount is paid. For payplans, cards will be automatically charged 1/10 of the balance due [difference between "Full Price" and "Total" (paid today)] each month until paid unless specified otherwise. When you order a water ionizer through us, you agree to make your payments, as agreed, until paid in full. You also agree to keep us apprized of all necessary updates to your billing and contact information for the duration of your plan.

Water Ionizer Purchases, Policies, Terms and Conditions

Please read this entire page for all of the terms and conditions applicable to your order with Alkaline Water Plus. Note: You can make changes or special requests regarding your order in the "Comments" section of the order form. We honor all reasonable requests,and we manually make changes for customers as part of our special commitment to excellent servicing to our customers. Our customer service is very fast, and you can expect to receive your new invoice quickly. Please print a copy of these Terms and Conditions [including the entire "Policies" page, and save them with your other water ionizer documents. Thank you for taking the time to read them.

Reviews, Testimonials and Forum Postings

If you leave a review or testimonial in one of our forums, please be patient. These do not automatically appear on the page. They have to go through an authentication process. If they are spam, they will not be allowed. If you prefer, you can send your testimonials or reviews to support@alkaline-water-plus.info for faster publication.

All Water-Ionizer Customers Please Read:

We have many pages in this website designed to help you make the right choices for your water ionizer and that includes proper filtration as well. If you have well-water, very hard water, very soft water, a whole-house water softener, or another specific water-source issue, please read the appropriate page(s) listed below for your convenience before you order. Or call us at 888-692-5525 for a free water quality consultation.