We give you genuine 60-Day customer satisfaction guarantees. Watch out for the customer satisfaction guarantees you are offered by other water ionizer companies. Most of our competetors charge you their re-stocking fees if you return your water ionizer during your 60-day trial period. We go above and beyond to help our customers by offering you a true free trial period. You will not have to pay that re-stocking fee if you ordered with us. We are so confident that you will love your water ionizer that we will pay that re-stocking fee for you if you should not be satisfied. We do ask you [simply out of courtesy and concern for us] to please get your questions answered and to do your best to make the right choice for you prior to ordering.

Your satisfaction is important to us. If you are not fully satisfied with your water ionizer purchase [Venus, Melody, Orion, KYK, Tyent,  or Chanson water ionizer] you may return it within 60 days [*most water ionizers] for a refund or exchange.

Other products, such as the *portable water ionizers, filters, massagers, etc., will be exchanged if defective, and/or if you are not satisfied within 10 days of receiving the merchandise. Please call us toll free at 1-888-MY-ALKALINE [888-692-5525] for return or exchange authorization and instructions.

If you're not sure which water ionizer to buy, please give us a call and we'll help you find the right water ionizer for you.

*In the event you are buying your water ionizer from an MLM company the rules are a bit different: The Enagic, Athena and Delphi water ionizers will be repaired or replaced for free if defective, but you do not have a free satisfaction guarantee with IonWays or Enagic. However you may return it within 14 days, and receive a refund, less a 10% restocking fee for the Athena or the Delphi, or an $800.00 restocking fee for the Enagic.