Shipping Instructions (Return of New Product for Refund)

<h2>SHIPPING INSTRUCTIONS</h2> <p>This page is dedicated to giving you shipping instructions in the event you are returning an item for refund. Make sure to receive our shipping-authorization prior to any shipping, or we will not accept your package.  </p> <h3>RETURNING A PRODUCT FOR A REFUND:</h3> <div> <ul> <li>Make sure you qualify (eg., are within your 60-days from the date of sale for electric water ionizers or 10-days for other products and the product is as-new)</li> <li>As-new means ready to re-stock other than replacing the used filter (in the case of electric water ionizers), and make sure it's returned with everything that it came with.</li> <li>Make sure you have gotten approval for the return. </li> <li>Check your invoice. If your product was sold to you as a "final" sale, or if you don't live in the US, it is not qualified for return for refund.</li> <li><strong>Note: If your product is not as-new it is not qualified for return for refund. </strong></li> <li>After approval, you will get further instructions for shipping. </li> <li>Make sure to package your item with care (following our protocols for that product). Rule of thumb: package it up in the same way you received it. If your product is a water ionizer, follow the additional instructions, below.</li> <li>All refunds are subject to the following: 1) There will be minimally a 5% restocking fee, 2) The original cost of shipping to you is also deducted, and 3) It needs to be received in like-new, as-new, condition.</li> </ul> </div> <h3>Beyond the Authorized Return Date</h3> <p>If you make a return for refund beyond the authorized return date no refund will be issued. Your options would be limited to repair and return to you following our <a title="Assistance & Repair" href="https://www.alkalinewaterplus.com/assistance-and-repairs/">Assistance & Repair</a> guidelines.</p> <h3>Getting a Water Ionizer Ready to Ship for Refund</h3> <p>Use the instructions both below and on the <a title="Safe Shipping & Receiving of a Water Ionizer" href="https://www.alkalinewaterplus.com/safe-shipping-receiving-of-a-water-ionizer/">Safe Shipping & Receiving of a Water Ionizer</a> page to pack up the machine properly.  Make sure you still have all the pieces, plugs and manual in good order and condition.</p> <p>If the filter is wet it must be put in a leak-proof bag outside of the machine and the filter port of the machine will need to be stuffed with paper towels.</p> <p>In addition, because you're wanting your maximum refund, use care to do the following:</p> <ul> <li>No returns are allowed if it looks used in any way or gets damaged in shipping or if it arrives wet.</li> <li>There must be no pieces missing (not even plastic protective coverings or twist-ties), no bottles opened and no filters used.</li> <li>Make sure nothing is wet and no plugs are missing.</li> <li>Include the manual. The manual cannot have any writing on it. Put it in a plastic bag to keep it safe during shipping.</li> <li>You must have the original product box. Without the product box a refund is not possible.</li> <li>Dry out the hoses and any other accessories and place them all in a large zip-lock bag. [Air-dry for a few days.]</li> <li>It must be packed up in a safe way.</li> <li>Do not tape, write on or in any other way alter the product, product-box, or the product manual. If you want to write notes they can't be on any manual or box that's part of the product.</li> <li>If anything doesn't fit into the product box, don't force it. Just place their bag into the shipping box along with the product box.</li> <li>If you received "free" items with your trial, these must also be included in the box.</li> <li>Do not mark the shipping box. You may add a note inside the box if you want (to identify yourself).</li> </ul> <h3>Shipping the Water Ionizer</h3> <ul> <li>Place the product box in a sturdy shipping box. Always ship in a sturdy shipping box, never in the product box only. The shipping box should be large enough to put packing material around the water ionizer box (which protects it during shipping)</li> <li>Your shipment should be insured if you want the best protection. We do not take responsibility for any damages during shipment. </li> <li>Ship to: Alkaline Water Plus, 49 Raintree Ct., Fenton, MO   63026.</li> <li>Do not require a signature. Our receiving area is secure. [Contact us if you insist upon a signature. A $6 fee will be assessed in this event.]</li> <li>Once shipped, please send us the tracking number, so we can follow it.</li> </ul> <h3>Note: If you have trouble removing the water hoses...</h3> <p>Please watch this short video about quick-connects before you try to remove your water ionizer from the water supply. </p> <p><iframe src="//www.youtube.com/embed/zIIguKTdQmw?fs=1" width="440" height="330" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p> </p> <p> </p>