Shipping Instructions (Return of New Product for Refund)

• Make sure you qualify (eg., are within your 60-days from the date of sale for electric water ionizers or 10-days for other products and the product is as-new)
• As-new means ready to re-stock other than replacing the used filter (in the case of electric water ionizers), and make sure it's returned with everything that it came with.
• Make sure you have gotten approval for the return. 
• Check your invoice. If your product was sold to you as a "final" sale, or if you don't live in the US, it is not qualified for return for refund.
• Note: If your product is not as-new it is not qualified for return for refund. 

Water Ionizers

• If you are returning a machine as part of a 60-day trial, first of all make sure it isn't past the trial period.
• See the 60-Day trial page for everything you need to know about our 60-day trials.

Other Products

If you want to return some other item for refund, and it's within 10 days of receiving it, you should contact us for instructions. No item will be accepted for refund that is not in like-new, resellable condition.

Shipping Instrructions

• Again, see the 60-Day trial page for everything you need to know about our 60-day trials.
• Make sure to package your item with care (following our protocols for that product). Rule of thumb: package it up in the same way you received it. If your product is a water ionizer, follow the additional instructions, below.
• Wait for our return instructions and return-shipping label.
• All refunds are subject to the following: 1) There will be minimally a 5% restocking fee, 2) The cost of shipping both ways is deducted, and 3) It needs to be received in like-new, as-new, condition.