60-Day Trials for Electric Water Ionizers

<h3>60-DAY TRIALS FOR ELECTRIC WATER IONIZERS</h3> We're so confident about our premium, life-changing water ionizers that we offer a 60-day money-back guarantee from the date of purchase exclusively for any <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/water-ionizers-filters/" target="_blank" rel="noopener">electric water ionizer</a> purchase through this website. We know the <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/benefits-of-alkaline-ionized-water-alkaline-water-plus/" target="_blank" rel="noopener">benefits of ionized water </a>and want everyone who can to try it to see for themselves if a water ionizer is right for them. Save all boxes, packaging, and parts (big or small) until after your trial period because it is a condition of the trial to return the machine in perfect, as-new, re-sellable condition and ready to restock other than the need to quality-check it and change the filter. <h3>What is a 60-day trial?</h3> A 60-day trial is an extended period to try a water ionizer to see if it's right for you. We highly recommend you follow the instructions on the product and brand pages. Plus, visit our <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/water-ionizer-use-care/" target="_blank" rel="noopener">Water Ionizers Use & Care</a> page. Proper water ionizer care will improve your benefits and satisfaction with the machine. [Note: Depending on the local water supply, all pH and ORP levels are approximate because <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/blog/water-ionizers-do-not-always-work-the-same-in-every-location/" target="_blank" rel="noopener">water ionizers don't always work the same in every location.</a>] If you are not fully satisfied with your new water ionizer after trying it, you may return it for a refund, provided we receive it in as-new condition as described on this page. International Orders Do Not Qualify for this trial. Also, orders for machines with "custom colors" are guaranteed to work but do not qualify to be returned for a refund. Ensure you've received our authorization and follow our instructions for safely packing and shipping that water ionizer. Non-standard, improper water ionizer use or shipping will void this guarantee. You must also return it within 60 days of the purchase date.  *Important Note: This 60-day trial is for the following electric water ionizer brands: <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/water-ionizers-filters/alkaviva/" target="_blank" rel="noopener">AlkaViva</a>, <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/water-ionizers-filters/jupiter/" target="_blank" rel="noopener">Jupiter</a>, <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/water-ionizers-filters/ionia/" target="_blank" rel="noopener">Ionia</a>, <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/water-ionizers-filters/smart/" target="_blank" rel="noopener">Smart</a>, and <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/water-ionizers-filters/nexus/" target="_blank" rel="noopener">Nexus</a>.  <h3>Regarding All Returns:</h3> <ul> <li>You may request authorization to return a water ionizer by email or phone or completing the <a class="editor-rtfLink" href="https://www.alkalinewaterplus.com/assistance-and-repairs/" target="_blank" rel="noopener">Request for Assistance</a> form. It will speed up the process if you tell us all the details of your issue (why you want to return it) and assure us that you have kept all the packaging and parts and the machine is in as-new condition.</li> <li>Anything returned for refund must arrive in new, undamaged, re-sellable condition and MUST be in the same original packaging. Any free items with your purchase must also be in new, re-sellable condition. The term "re-sellable condition" means it has no defects, is adequately packaged, and is ready to restock, other than the need to quality-check it and change the filter.</li> <li>Please call or email if you have any difficulty. We have thoroughly researched setting up water ionizers to work great, regardless of the source water. But we assure you that your 100% honest-to-goodness satisfaction is guaranteed.</li> <li>See the complete instructions below for dismantling and packing your machine for return.</li> <li>The cost of shipping both ways is the responsibility of the customer. Please know and follow our policies fully regarding <a class="editor-rtfLink" title="Shipping & Returns" href="https://www.alkalinewaterplus.com/shipping-instructions-return-of-new-product-for-refund/" target="_blank" rel="noopener">Shipping & Returns</a>.</li> </ul> <h3>Restocking Fee</h3> Watch out for the complimentary trials (customer satisfaction guarantees) other water ionizer companies offer you. Most of them charge between 15 and 20% restocking fees. With Alkaline Water Plus, if you return your water ionizer during your 60-day trial period, we go above and beyond to help our customers. Our restocking fee (5%) is only about half of our restocking costs. <h3>Do not return a water ionizer that is not in "As-New Condition."</h3> The restocking fee is 5% when we receive your water ionizer in new or as-new condition, as described on this page. Still, it will be higher (possibly 15% or more) or even not accepted if anything is missing or damaged. <h3>Preparing for Return</h3> Our instructions for return will be emailed to you. Shipping the machine without anything getting wet or damaged is urgent, so follow the instructions thoroughly. All the packaging and parts the water ionizer came with must be returned. There can be no damages or scratches, voiding the right to refund. <h3>Instructions for Packing & Returning the Water Ionizer</h3> [Note: If you haven't used the machine but unboxed it, box it back up exactly how you received it and look for the return address to be emailed to you. You will receive a full refund if your new, unused ionizer and accessories are in as-new condition in their original packaging.] If you have use the water ionizer during your 60-day trial follow the instructions for drying out, turning off, dismantling, packing up and shipping the machine back to us as listed on this page, our <a title="Shipping Returns for Refund" href="https://www.alkalinewaterplus.com/shipping-instructions-return-of-new-product-for-refund/">Shipping Returns for Refund</a> page, and the email we send you. <ol> <li>Please turn off the water source, dry out the machine (drying it out usually takes a couple of days), and pack it up as follows.</li> <li>Open the flow knob (releases pressure on lines).</li> <li>Blow through the spout to force water out of the two hoses. Do this several times to make sure as much water is out as possible.</li> <li>Remove the spout, shake the water out, and let dry.</li> <li>After the machine is dry enough to ship, plugs are put in/on the open ports and hoses. If you're missing a plug, roll up and wrap the two intact bottom hoses (white and grey) in paper towels and put a large plastic bag over it. Water damage during shipping can damage the machine.</li> <li>Remove both filters and shake the excess water out of them. Place the filters in a dish drain to dry out as best as possible, then place them in a plastic water-tight bag. If you're unsure the bag is water-tight, wrap many paper towels around each filter first.</li> <li>Stuff each filter port with paper towels to prevent leaking during transport.</li> <li>Secure the electric cord with the tie that came with it.</li> <li>Make sure the machine is dry before covering it with the large plastic bag that came with it.</li> <li>To box it up, insert the foam pieces where they go. Make sure it fits well. </li> <li>Then slide it into the product box (or slide the box over it - keeping each foam piece where it belongs.) </li> <li>Anything that doesn't easily fit in the product box should be separately bagged and placed securely in the shipping box.</li> <li>Pack the product box securely and snugly into the sturdy shipping box.</li> <li>Add packing material to the shipping box to fill it up so it can't move during shipping.</li> <li>If you're returning the machine for exchange or refund, you must include all additional parts, such as hoses, filters, manual, etc. Don't leave anything out. Anything packed in separate plastic bags should be securely packed in the shipping box along with the machine in its product box just as described above. </li> <li>Anything that does not fit in the original box, such as filters, should be placed in sealed bags in the properly packed shipping box. </li> <li>The customer pays for return shipping. Original shipping charges are subtracted from the refund. </li> <li>Refunds are made via the original payment method and are initiated within 14 days of receipt of the return ionizer. If PayPal was used, their 4% fee would also be deducted from the refund.</li> </ol> <h3>Follow our packing/shipping instructions precisely to qualify for a refund. </h3> We will not accept the return if there is shipping damage or potential harm. Improper shipping can cause unseen internal damage to the water ionizer. For this reason, we don't restock water ionizers that were returned against our protocols, as they could have such internal damage. The product box with all the foam-fitted pieces, the sturdy shipping box, and the use of plenty of packing material all ensure the water ionizer is fully cushioned against the rough treatment of shipping companies.