- Satisfaction Guarantees
Satisfaction Guarantee for Water Ionizers
Your satisfaction is important to us. For most of our electric water ionizers, if you are not fully satisfied with your purchase you may return it within 60 days for a refund provided you've properly cared for it, registered it and followed ALL of our instructions for returning it safely. It must arrive in like-new, undamaged, re-sellable condition and in the same original packaging. Plus any free items that came with your purchase must also be in like-new, re-sellable condition. For more information on this, see our Shipping, Repairs & Returns page.
Impart water ionizers are the exception. They come with a 30-day satisfaction guarantee (and 15% restocking fee).
During your trial period, we suggest you follow our tips to get the best results. One of our biggest tips is to call us or email if you have any difficulty. We have thoroughly researched setting up water ionizers to work great, no matter what the source water. In any case you are never required to follow any of our tips and your 100% honest to goodness satisfaction is guaranteed.
Note: All pH and ORP levels are approximate, depending on local water supply, because water ionizers don't always work the same in every location.
At Alkaline Water Plus we give you a Genuine 60-Day Customer Satisfaction Guarantee for Most Electric Water Ionizers and Charge the Lowest Restocking Fees in the Industry.
Watch out for the customer satisfaction guarantees you are offered by other water ionizer companies. Most of our competitors charge you between 15 and 20% re-stocking fees (plus the cost of shipping). With Alkaline Water Plus, if you return your water ionizer during your 60-day trial period, we go above and beyond to help our customers. We pay for most of that restocking fee for you, and charge only the barest-minimum re-stocking fees of 5%, plus cost of shipping. In most cases what we charge doesn't even pay for the filter-use. We are so confident that you will love your water ionizer that we will pay the majority of the re-stocking fees for you, and even take the chance of losing money so that you have a chance to try a water ionizer for yourself. As noted above, Impart water ionizers are the exception to this offer.
Ionizing Pitchers & Hydrogen Machines
Pitchers and Hydrogen machines (portable electronic water ionizers) are partially refundable if they are returned immediately (post-dated within 10 days after delivery); there are no missing pieces; there are no scratches or other conditions that make the machine no longer "like new". Returns of Hydrogen machines or pitchers that were used and in like-new condition, as described herein, in perfect condition, are subject to a 30% restocking fee (plus the cost of shipping). If they were not used and have no signs of usage, the restocking fee is 5%.