Buy with Confidence:

Our 90-Day Water Ionizer Trial & Warranty Protection

Choosing a quality water ionizer is an important investment. We want you to feel comfortable making that decision, knowing you'll have time to experience your new ionizer at home and personal help whenever you need it.

That's why qualifying electric water ionizers purchased through Alkaline Water Plus come with a 90-day money-back trial. Try your new ionizer with your own water, discover the settings you enjoy, and see whether it's right for you.

How Our 90-Day Trial Works

Your trial begins the day your water ionizer arrives. If you decide it isn't the right choice, contact us for return authorization and instructions. Your returned ionizer must be received within 90 days of its original delivery date.

We encourage you to follow your model's instructions and our water ionizer use-and-care guidance. Water conditions differ from one location to another, so pH and ORP readings may vary. If you have questions about performance, filtration, installation, or settings, we're happy to help.

Simple, Fair Refund Options

What Does “As-New Condition” Mean?

The ionizer must be fully functional and free of visible scratches, damage, staining, mineral buildup, residue, dirt, or unusual wear. All original components, accessories, and packaging must be included. We inspect each returned unit and document its condition with photos or video.

Convenient Return Shipping — We Help You Save

You won't need to shop around for a shipping company or arrange your own label. Once your return is authorized, we'll email you a return shipping label using our discounted shipping service. This makes returning your ionizer simpler and helps keep shipping costs as low as possible.

Shipping policy: Customers are responsible for the actual cost of shipping in both directions. We deduct those costs from the approved refund, along with any applicable fee described above. By arranging the return label at our discounted rate, we help you avoid unnecessarily high return-shipping charges and maximize your refund.

How to Return Your Water Ionizer

1. Contact us first. Request return authorization by phone, email, or our Request for Assistance form. We will explain the process and send your packing instructions and return label.
2. Keep the original packaging. Your ionizer must be secured in its original product box with the fitted protective inserts, then packed inside the original outer shipping box with sufficient cushioning.
3. Return all included items. Pack all original parts, fittings, accessories, and promotional items according to the instructions provided.
4. Prepare used machines properly. If water has run through the ionizer, remove the filters and pack them separately as instructed. Fill the empty filter ports with paper towels as directed.
5. Follow our packing instructions. Incorrect packing can cause hidden internal damage during shipping, even when the outside looks fine. Returns that do not follow our packing requirements may be ineligible for a refund.
6. Allow enough time. Your return must arrive within the 90-day trial period.

If anything about the return process is unclear, please contact us before shipping. We're glad to help you get it right.

Refund Timing

Once we receive and inspect your returned ionizer, approved refunds are issued to the original form of payment within 12 business days. Applicable shipping costs and any inspection, missing-item, or refurbishment deductions will be reflected in the refund.

Which Purchases Qualify?

The 90-day trial applies to qualifying electric water ionizers purchased through this website, including eligible AlkaViva, Jupiter, Ionia, Smart, and Nexus models. 

• International orders: Not eligible for the 90-day trial.
• Custom-color ionizers: Final sale; not eligible for return or exchange.

Warranty Protection Beyond the Trial

We want you to enjoy your water ionizer for years to come. Warranty terms for each brand are very generous, but vary by brand and model, so please review the warranty information for the specific ionizer you choose.

Important Warranty Exclusions

Coverage does not include damage from mineral buildup, hard water, excessive iron, untreated or poor-quality source water, infestation, electrical surges, non-genuine, off-brand, filters, misuse, improper installation, unauthorized commercial use, or repairs by anyone other than us or AlkaViva. Service may not be available if required parts are no longer manufactured or available.