When returning a water ionizer for repair, follow these protocols exactly.
- Make sure you have approval for your repair. We ask that you first submit an email or Request for Assistance. This is usually followed by a series of support emails. We often ask you questions about the issue to help you remotely if possible (which can end up being a big savings to you). Then if at some point we ask you to send us your machine for repair, that means you have approval to ship.
- Once you have approval to ship a water ionizer for repair it is expected you do this within a reasonable period, such as a few days, but no later than a month. This prevents extra complications in making the repair.
- Remove the wet filter(s) and stuff the filter port with paper towels. Also remove the spout and hoses if possible. It is cheaper and safer to only ship the machine base.
- For all repairs shipping costs, both ways, are the customer's responsibility.
- Wrap the product in bubble wrap and prepare a shipping box big enough to hold about 3 inches of packing material (i.e., peanuts, bubble wrap, crumpled paper...) all around the product. Fill the box to the brim with packing material. Make sure the box is fully packed and taped closed securely so the machine can't move during shipment.
Shipping the Water Ionizer
- We do not take responsibility for any damages during shipment either way. Shipping insurance is optional and up to you.
- Ship to: Alkaline Water Plus, 49 Raintree Ct., Fenton, MO 63026.
- Do not require a signature. Our receiving area is secure. [Contact us for alternate shipping destination if you insist upon a signature. A $6 fee will be assessed in this event.]
- Once shipped, please send us the tracking number, so we can follow it.
Note: If you have trouble removing your hoses...
Please watch this short video about quick-connects before you try to remove your water ionizer from the water supply.