What is a 60-day trial?
A 60-day trial is an extended period to try a water ionizer to see if it's right for you. We highly recommend you follow the instructions on the product and brand pages. Plus, visit our Water Ionizers Use & Care page. Proper water ionizer care will improve your benefits and satisfaction with the machine.
[Note: Depending on the local water supply, all pH and ORP levels are approximate because water ionizers don't always work the same in every location.]
If you are not fully satisfied with your new water ionizer after trying it, you may return it for a refund, provided we receive it in as-new condition as described on this page and within 60 days from the date of purchase.
60-DAY TRIALS FOR ELECTRIC WATER IONIZERS
We're so confident about our premium, life-changing water ionizers that we offer a 60-day money-back guarantee from the date of purchase exclusively for any electric water ionizer purchase through this website.
We know the benefits of ionized water and want everyone who can to try it to see for themselves if a water ionizer is right for them.
As a condition for approval to return for refund after a trial the following are mandatory or no refund can be authorized:
- Ensure you've received our authorization and follow our instructions for safely packing and shipping that water ionizer. Non-standard, improper water ionizer use or shipping will void this guarantee. You must also return it within 60 days of the purchase date.
- You must return it in its product box according to our strict standards for, packaging and shipping.
- You must also have your original shipping box, because our return-label will be based on the size and weight of the shipment. You can never ship without a product box packed snuggly into a proper shipping box.
- All parts (big or small) must be also returned and instructions for how to pack everything will be emailed.
- If water was poured through the machine you must remove the filters and pack them separately according to our protocols. After removing filters each filter port must be stuffed with paper towels.
- The return must come prior to the end of your trial period, which starts on your purchase date.
- As part of receiving instructions for packing your machine you will also receive a return label for return-shipping. The costs of shipping (both ways) are deducted from your refund along with the 5% restocking fee.
- It is a condition of the trial to return the machine in perfect, as-new, re-sellable condition and ready to restock other than the need to quality-check it and put in new filters.
- If anything is missing or damaged it will either be deducted from the refund. Or, if it's damage to the machine itself there will be no refund. Potential damage to the internal machine can happen if it's not shipped properly. Therefore it voids your right to refund to not follow our packaging and return instructions.
International Orders
International Orders Do Not Qualify for this trial. Also, orders for machines with "custom colors" are guaranteed to work but do not qualify to be returned for a refund.
Only Electric Water Ionizers Qualify
*Important Note: This 60-day trial is for the following electric water ionizer brands: AlkaViva, Jupiter, Ionia, Smart, and Nexus.
Obtaining Authorization for Returns:
- You may request authorization to return a water ionizer by email or phone or completing the Request for Assistance form. It will speed up the process if you tell us all the details of your issue (why you want to return it) and assure us that you have kept all the packaging and parts and the machine is in as-new condition.
- Anything returned for refund must arrive in new, undamaged, re-sellable condition and MUST be in the same original packaging. Any free items with your purchase must also be in new, re-sellable condition. The term "re-sellable condition" means it has no defects, is adequately packaged, and is ready to restock, other than the need to quality-check it and change the filter.
- Please call or email if you have any difficulty. We have thoroughly researched setting up water ionizers to work great, regardless of the source water. But we assure you that your 100% honest-to-goodness satisfaction is guaranteed.
- See the complete instructions whether on this page or emailed to you for dismantling and packing your machine for return.
- The cost of shipping both ways is the responsibility of the customer. Please know and follow our email instructions and policies fully.
Restocking Fee
Watch out for the complimentary trials (customer satisfaction guarantees) other water ionizer companies offer you. Most of them charge between 15 and 20% restocking fees. With Alkaline Water Plus, if you return your water ionizer during your 60-day trial period, we go above and beyond to help our customers. Our restocking fee (5% as long as everything is like-new) is only about half of our restocking costs. In other words we're willing to lose money to give you a chance to try one of our wonderful water ionizers.
Do not return a water ionizer that is not in "As-New Condition."
The restocking fee is 5% when we receive your water ionizer in new or as-new condition, as described on this page. Still, it will be higher (possibly 15% or more) or even not accepted if anything is missing or damaged.
Preparing for Return
Our instructions for return will be emailed to you. You must be prompt in packing up and shipping the machine.
Follow our instructions completely, because shipping the machine without anything getting wet or damaged is required to qualify for refund.
All the packaging and parts the water ionizer came with must be returned.
There can be no damages or scratches, voiding the right to refund.
Instructions for Packing & Returning an Unused Water Ionizer
If you haven't used the machine but unboxed it, box it back up exactly how you received it and look for the return shipping label to be emailed to you.
Follow our packing/shipping instructions precisely to qualify for a refund.
We will not accept the return if there is shipping damage or potential harm. Improper shipping can cause unseen internal damage to the water ionizer. For this reason, we don't restock water ionizers that were returned against our protocols, as they could have such internal damage.
The product box with all the foam-fitted pieces, the sturdy shipping box, and the use of plenty of packing material all ensure the water ionizer is fully cushioned against the rough treatment of shipping companies.