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Our Guarantees

  • We are committed to providing you with the best at Alkaline Water Plus. Our Guarantee of Excellence is a testament to our dedication to your satisfaction!
  • Do you want to know the best alkaline ionized water machine for you and your family? We can quickly answer your questions via email, text, or phone. You will benefit from how responsive and well-versed we are in all brands of drinking water machines.
  • We offer a wide selection of alkaline water ionizers, the best in each price range! We aim to help you find the most proven machine for you and your family.
  • We give exemplary customer service, care, support, and advice. An alkaline water ionizer machine lasts 10-20 years if you properly care for it.
  • We simplify your purchase in every way. Our videos, water ionizer comparisons, low-price guarantees, discounts, free financing, free water analysis, and reviews all simplify your choice.
  • Try ionized water; we guarantee your satisfaction within our trial period and guidelines for water ionizers. Most competitors charge 15-20% restocking fees for water ionizer returns. We don't. Our restocking fees are only 5%.
  • Low Price Guarantee: You can be sure you get the best deal possible at Alkaline Water Plus for any alkaline water system we sell—guaranteed! Let us know if you see a better price from one of our competitors, and we'll beat it.
  • Coupon Codes: Look at our blog for information about sales. If you don't see a coupon code for the water ionizer you choose, contact us, and we'll give you one.

We Guarantee Low Prices

We guarantee you will get a low price from us. We will beat it if you find a better price for a water ionizer! Call or email us with your request. We invite you to check out our Discounts page for even further savings.

Here at Alkaline Water Plus, you can trust us to offer the most competitive prices. We have always strived to provide the most fair pricing for your water ionizer purchase. Your trust in us is our greatest reward. We appreciate your business!

We Guarantee Flexible Payment Options:

At Alkaline Water Plus, we understand that everyone has different preferences when it comes to payment. That's why we offer various payment options, including credit card, PayPal, check/money order, and wire or bank transfers. We also provide a pay plan option for US residents purchasing an electric water ionizer.

60-Day Trials - for Electric Water Ionizers

At Alkaline Water Plus, we guarantee you will be satisfied with your electric water ionizer, or you can return it, following our guidelines, for a refund within 60 days of your purchase date. See more.

Product Warranties & Guarantees

All of our products are guaranteed to be defect-free when you receive them. Products are examined before being shipped to you, but if your product arrives with a defect, it will be replaced free of charge if discovered within 30 days of the sale date. In addition, there are multi-year, and even lifetime, warranties on many of our electric water ionizers. See each water ionizer's product page for information about its warranty. In cases where the company requires you to register your warranty, we do it for you automatically if you purchase from us. Otherwise, unregistered warranties typically will default to the manufacturer's 1-year warranty. Plumbing parts, bought separately or provided with a water ionizer, are guaranteed to be free of defects when received and are warranted for 90 days. For specific information about warranties, please see that product page. When you receive your product, you must read the manual and operate it within the guidelines set for proper care.

We Guarantee Your Privacy

Privacy Policy: We assure you that we will never use your personal information for any reason other than to assist you, communicate with you, provide a quote, or answer your questions. Your information is secure with us and will never be shared with anyone else for any reason.

We Guarantee Easy Contact & Fast Service

We pride ourselves on providing speedy and efficient customer service. We can be reached in many ways, but here are the most common:

  • Email support@alkalinewaterplus.com
  • Phone: Toll-Free 1-888-MY-ALKALINE [1-888-692-5525].

Free Labor Guarantee

We are a US dealer and repair depot selling many products. (This applies to the following water ionizer brands: Jupiter, Ionia, Nexus, Smart. It also applies to the pH pitcher, hydrogen gas machines, Buder, and High-Rich machines.

All products we sell carry our stamp of approval. We have confidence in the products and know how to direct you to repair them if anything goes wrong with the products' operation. Even if the manufacturer only gives a one-year warranty, we extend that for your lifetime of customer support and free labor if you ever need a repair. The cost of parts may have to be charged to you, but in this case, we will not charge you more than our cost.  The cost of shipping, both ways, is always the customer's responsibility.

Satisfaction Guarantees

Satisfaction Guarantees at Alkaline Water Plus

Your 100% satisfaction is important to us. We have your back.

  • We have an awesome 60-day satisfaction guarantee (60-day-trial) for electric water ionizers! Read more about our 60-day-trials. These are limited to only US orders.
  • For all other products we have a 10-day satisfaction guarantee as follows:
    • With products that don't contain filters you may return them within 10-days if you aren't satisfied with them as long as they arrive to us in like-new, re-sellable condition (see below).
    • With products that contain filters you may not return them if they were used. However, as long as they weren't used you may return them as long as they are in like-new condition.
    • You may not return pH pitchers which have been used, however if you have unused filters (packaging is sealed) you may return them.
    • Hydrogen water machines and hydrogen gas machines may only be returned within 10 days (unless it was a condition of the sale that it was "final"). They also must be in like-new condition. 

Notes:

  • All returns must be authorized. Fill out this Request for Assistance form to start the process.
  • All returns must be like-new. Anything returned for refund must arrive in like-new, undamaged, re-sellable condition and in the same original packaging. Plus any free items that came with your purchase must also be in like-new, re-sellable condition. 
  • If you bought the product to try it, we suggest you follow our tips to get the best results. One of our biggest tips is to call us or email if you have any difficulty. We have thoroughly researched setting up water ionizers to work great, no matter what the source water. In any case you are never required to follow any of our tips and your 100% honest to goodness satisfaction is guaranteed.
  • If you bought the product to test it, please note that all pH and ORP levels are approximate, depending on local water supply.

Like-new (definition):

  1. There must be no missing pieces.
  2. There must be no scratches or other conditions that make the machine no longer "like new".
  3. The packaging is also like-new and there are no rips or tears in it, and no missing pieces of packaging.
  4. The instruction manual is not soiled or written on.

Returned products that are found to not be in like-new condition, are subject to being rejected as a return. 

If the returned item is like-new and has no signs of usage, the restocking fee is 5%.

International Orders

International orders are insured and guaranteed to arrive to you in working order, but do not qualify for the 60-Day Satisfaction Guarantees described above. 

From Our Testimonials Page:

"My new water ionizer has made us healthier than we have ever been. It has also cleared our allergies and given us less watery eyes and itchy noses and more clear breathing and bright eyes." Emissel J.