Water Ionizers and reviews from Alkaline Water Plus

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Shipping Instructions & Protocols

SHIPPING INSTRUCTIONS

This page is dedicated to giving you shipping instructions for every situation. Find the applicable situation to you and read it before you do any shipping. Make sure to receive our shipping-authorization prior to any shipping, or we will not accept your package. The form for shipping authorization is at the bottom of this page. Fill it out and submit it after you've read the applicable section to your product and what you're requesting on this page.

BEFORE EVEN THINKING ABOUT RETURNING A WATER IONIZER FOR A REFUND:

Please make sure that the product is fully like-new (with everything it came with, everything dry, everything put back in the original product box ...everything.) IF NOT LIKE-NEW IT IS NOT QUALIFIED FOR A REFUND.
 
Also, shipping companies are not gentle, so it is not at all safe to ship the machine without ALL of the following protocols in place. Please be very careful about this, because if anything is missing (even the product packaging pieces or large plastic bag that covers the machine, or 3 plugs that cover the water input/output ports you either may have a large deduction from your refund or may not qualify for a refund at all (if it arrives damaged or otherwise can't be re-sold). Returns are not something that can be taken lightly, so be sure it's all even possible to do before you do it (i.e., make sure you still have the original product box, 3-plugs, large plastic bag to cover machine, etc.) This is only part of it, but it's what I want to emphasize before you even think about returning your machine for a refund.
 
Reminder: All water ionizer returns for refund minimally involve a 5% restocking fee and cost of shipping to be deducted from the refund.
 
Further reading is required about shipping below, and there is a form to fill out at the bottom of this page too. 
 
If you can't find the original product box, foam-fitted inserts, 3-plugs to put in the water input/output ports, large plastic bag to cover machine , etc., or can't figure out how to put everything back in the box in a like-new way, please get back with us. We want you to be perfectly happy, and at the same time we have these protocols that MUST be followed. Perhaps if you can't follow these protocols we can help you adjust your source water or help some other way. 
 
Additionally, the packed product box needs to be placed in a sturdy shipping box (filled to the brim with plenty of peanuts around the product box, to cushion it from shocks of shipping). And, get insurance to cover you if the product arrives damaged due to shipper errors.

Shipping an Electric Water Ionizer for Repair (Does Not Apply to Returns/Refunds)

If you want to ship an electric water ionizer for repair you first must have gone through the process of Requesting Assistance. At the point where we authorize you to ship, you will need to follow these instructions for safely shipping your water ionizer. Unsafe shipping may void your warranty, so use diligence to follow these instructions carefully.

  1. Turn water ionizer off, unplug it.
  2. Open the water flow-control valve to full on position to release the pressure in the machine.
  3. Blow through spout to force extra water out of machine.
  4. Unhook water input/output hoses from bottom of machine. See the video at the bottom of this page if you don't know how to safely remove the water input hose.
  5. Unscrew spout from the machine
  6. Put plugs on every port where you removed a hose or the spout. [Note: There were plugs that came with your machine - use those. It's important that each port gets plugged properly so water doesn't come out of the machine during shipping and damage it. If you don't have these plugs, please contact us and we will advise you.]
  7. Remove the filter(s) and fill the filter port(s) with paper towels.
  8. Save the hoses and any other accessories in a safe spot as only the base is needed for repair. Put the filter in the refrigerator.
  9. Place the large plastic bag that came with the ionizer over it from top to bottom. Tuck it in at the bottom and place it into the product box (making sure that if there is form-fitted bottom foam piece, that it goes in the right way to match that.] Watch out for the cord. It should be situated behind the ionizer in the box. [Note: If the ionizer came with a top foam-fitted piece, make sure to align that to fit the top of the ionizer shape.]
  10. If you don't have the original box, wrap about 1-2 inches thick of bubble wrap around the ionizer. Don't tape it or make it hard for us to remove your wrapping. The point is to fully protect the machine against percussions during shipping.
  11. Place the fully boxed or wrapped machine into a sturdy shipping box. Do not mark the box. You may add a note inside the box if you want (to identify yourself and what kind of repair was authorized.
  12. A return shipping label should be placed in the package. If this is missing your repair will not be completed until we receive the funds for return shipping.
  13. Don't ship without our explicit authorization.

Shipping an Electric Water Ionizer for Returns/Refunds

If you want to ship an electric water ionizer for return or refund you may only do this within your 60-day satisfaction period. If it is past that time, you will not receive authorization for this. You should address your issue, instead, as a Request for Assistance and we will help you with your issue in some other way.

If you are within your 60-days, you must first fill out first the Request for Assistance form and then come back to this page to get authorization to ship. Before you ship your ionizer for a refund, make sure you can follow these instructions for safely shipping your water ionizer. Unsafe shipping may void your warranty, so use diligence to follow these instructions carefully. Finally, when finished doing the listed steps, fill out the Request for Shipping-Authorization form, below.

  1. Turn water ionizer off, unplug it.
  2. Open the water flow-control valve to full on position to release the pressure in the machine.
  3. Blow through spout to force extra water out of machine.
  4. Unhook water input/output hoses from bottom of machine. See the video at the bottom of this page if you don't know how to safely remove the water input hose.
  5. Unscrew spout from the machine
  6. Put plugs on every port where you removed a hose or the spout. [Note: There were plugs that came with your machine - use those. It's important that each port gets plugged properly so water doesn't come out of the machine during shipping and damage it. If you don't have these plugs, please contact us to purchase more plugs. You may not ship without the right plugs.]
  7. Dry out the hoses and any other accessories and place them all in a large zip-lock bag.
  8. Place the large plastic bag that came with the ionizer over it from top to bottom. Tuck it in at the bottom and place it into the product box (making sure that if there is form-fitted bottom foam piece, that it goes in the right way to match that.] Watch out for the cord. It should be situated behind the ionizer in the box. [Note: If the ionizer came with a top foam-fitted piece, make sure to align that to fit the top of the ionizer shape.]
  9. You must have the original box, or your return will not be authorized. Do not tape, write on or in any other way alter the product box or the product manual.
  10. Place the manual in a separate plastic bag to ensure it doesn't get wet from the hoses or fittings. 
  11. Place the fully boxed machine into a sturdy shipping box. If the hoses and accessories don't fit into the product box, don't force them. Just place their bag into the shipping box along with the product box.
  12. Do not mark the shipping box. You may add a note inside the box if you want (to identify yourself).
  13. Don't ship without our explicit authorization. So, wait for that to come by email before you ship.

Shipping an "Other-Product" for Refund

  1. Make sure you have gotten approval first. We normally do not refund "other products". Also, make sure you have a "like-new" product to return. No returns are allowed if it is missing anything or looks used in any way.
  2. Pack up the product in the exact way you got it. For a refund there must be no pieces missing (not even plastic protective coverings or twist-ties), no bottles opened and no filters used.
  3. Make sure nothing is wet.
  4. Include the manual. The manual cannot have any writing on it if you are returning for refund.
  5. You must have the original product box to return for refund. Without the product box a return for refund is not possible.
  6. Close the product box, but do not write on the box or tape it.
  7. Place the product box in a sturdy shipping box and await further instructions as to where to ship.

 

Fill out this online form prior to all shipping to Alkaline Water Plus.

Re: Getting a water ionizer ready to ship. 1) Make sure you have RMA approval before doing anything, and 2) Please watch this short video about quick-connects before you try to remove your water ionizer from the water supply.