We replace the many parts for the High-Rich machine if you bought the machine from us, such as the glass cup, caps, and even the battery & circuit-board.
Before assuming you need a battery replacement, make sure the issue is not with the charge cord or charge cord plug. The HR4 uses a standard USB cord. Try charging it with a different USB cord and plug as your first diagnostic step. If that's the issue you can buy USB cords all over; it's not a specialty item. If the machine doesn't charge even when trying a new cord and plug, then select the "Battery Replacement" option.
Note: The High-Rich machine cannot be repaired (or battery replaced) on your own, i.e., you must send us the machine for this. Send just the machine base, USB cord and plug - not the glass cup.
Alkaline Water Plus
49 Raintree Ct.
Fenton, MO 63026
The price you pay is for the part, service and shipping back to you.
Extra Cups
The High-Rich Machine comes with the 9.5 oz glass cup. We carry the following sizes of cups for those who want them.
- 9.5 Oz. Glass Cup
- 7.5 Oz. Glass Cup
- 2.5 Oz. Glass Cup
